REACH Urgent & Primary Care Centre

Masks are not compulsory at REACH. However, if you have cold and flu like symptoms, masks are required for the protection of others

The REACH Urgent and Primary Care Centre (UPCC) provides care for people with non-life-threatening conditions who need to see a health-care provider within 12 to 24 hours, but do not require an emergency department.

Patients at REACH Urgent and Primary Care Centre are seen in order of urgency. Wait times vary depending on patients' care needs. Due to high patient volumes, we may stop accepting patients earlier in the day to ensure our team has adequate time to care for those already in the queue prior to closing. Please speak to our front desk so we can safely direct you to alternative services.

Please look at our frequently asked questions for more information, and our hours page to see when when the clinic is open.

The UPCC Team

Which option is best for you?

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Call 8-1-1

8-1-1 is a free provincial health information and advice phone line.
Health service navigators can connect you with a registered nurse, registered dietitian, qualified exercise professional or a pharmacist to help you get information you need to manage your health.

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Primary Care Provider

For non-emergency health concerns call your primary Care Provider ( family doctor or nurse practitioner) first. Same-day urgent appointments are often available. Visit your primary care provider for the following:

  • Continuing care for ongoing health care concerns

  • Prescription renewals

  • Follow-up visits for chronic conditions

  • Follow-up visits for lab tests

  • Regular check-ups

  • Health promotion and disease prevention

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Urgent and Primary Care Centre

The REACH UPCC serves people of all ages with non-life-threatening illnesses or injuries who need to be seen within 12-24 hours and are unable to see their Primary Care Provider. Visit the UPCC if you are experiencing:

  • Sprains and strains

  • Cuts, wounds or skin conditions

  • Fever and severe flu-like symptoms

  • Infections including chest, ear and urinary tract

  • Mild to moderate asthma

  • New or worsening pain

  • Prolonged nausea, vomiting, diarrhea

  • Minor child illness and injury

  • Urgent food, shelter, financial, emotional needs

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Emergency Department

For life-threatening illnesses or injuries that need to be assessed and treated immediately. Call 9-1-1 or visit the emergency department for the following concerns:

  • Suspected stroke

  • Suspected heart attack

  • Major trauma or injury

  • Major psychiatric illness

  • Head Injury with loss of consciousness

  • Poisoning or overdose

Hours

Monday to Saturday
8:00 a.m. - 10:00 p.m. (with the last patient seen approximately one hour before closing)

Sunday and statutory holidays
9:00 a.m - 5:00 p.m. (with the last patient seen approximately one hour before closing)

Patients will be prioritized according to urgency.

REACH provides innovative, high-quality primary health and dental care, and social, and educational services to support the physical and mental health and well-being of our community and individuals within it. We are a non-profit with funding from Vancouver Coastal Health, revenue from our dental clinic and pharmacy, and grants from community and governmental agencies. However, donations from our supporters can help us do more for our wonderful, diverse community. 

Registered Charity Number 107877375 RR0001